Faqs

Selling in New Zealand. For any questions, email support@serabloom.com.

1) What’s your return window?

We accept returns within 14 days of delivery on eligible jewellery.

2) Which items are not returnable?
  • Earrings (once the hygiene seal is broken)
  • Custom / personalised / engraved / resized / made-to-order items
  • Items marked Final Sale
  • Worn, damaged, or altered pieces
3) What condition must items be in?

Unworn, in the original box/pouch, with tags/certificates intact and all accessories included.

4) How do I start a return?

Email support@serabloom.com with subject “Return + Order #” and a brief reason (include photos if damaged/defective). We’ll reply with instructions and an RMA (if needed).

5) Who pays return shipping?
  • Change of mind / size issues: Customer pays.
  • Defective, damaged, or wrong item: We cover it or issue a prepaid label.
6) Do you offer exchanges?

Yes, for size or colour on eligible, standard items if stock allows. If unavailable, we’ll refund after return inspection.

7) My item arrived damaged/incorrect—what now?

Contact us within 7 days of delivery with photos of the item and packaging. We’ll arrange a replacement or refund (including original shipping, if applicable).

8) When will I receive my refund?

After we receive and inspect your return, refunds go to the original payment method. Banks may take 5–10 business days to post.

9) Are shipping, duties, and taxes refundable?

Not refundable unless the return is due to our error.

10) Can I return a gift?

If marked as a gift at purchase and shipped to you, we can issue store credit to you once returned. Otherwise, refunds go to the original purchaser.

11) Do you accept international returns?

Yes. Please mark the parcel as “Returned Goods.” Customs fees/duties aren’t refundable.

12) What if my return is lost in transit?

Please use a trackable service. We’re not responsible for returns we don’t receive.

13) Can I cancel or change my order?

Within 2 hours of purchase if not shipped yet. After shipment, please use the returns process.